At Noor Dika Edits, we maintain strict hygiene and quality standards. Because our products are applied directly to the hair and skin, we are unable to resell any item once it has left our care.
Returns
- All sales are final.
- We do not offer refunds.
- Products that have been opened, used, or unsealed cannot be returned or exchanged under any circumstances.
Exchanges
- Exchanges are accepted only if the wrong item was sent by our team, or if your order arrived damaged.
- Any exchange request must be submitted within 48 hours of receiving your order, along with clear photos of the received items.
- Products must remain unused, unopened, and in their original packaging to qualify for an exchange.
- When the error is ours, we cover the full cost of collecting the item and delivering the correct product.
- Approved exchanges are shipped once the original item has been collected and inspected.
How to Request an Exchange
1. Contact us within 48 hours of delivery at [your email address] or on Instagram [@yourinstagram].
2. Include your order number and clear photos of the item and its packaging.
3. We will confirm whether your request qualifies and arrange collection.
4. Keep the item unused and in its original packaging until collection.
Order Cancellation
Once an order has been confirmed and prepared for shipment, it cannot be cancelled. If you need to cancel, please contact us as soon as possible — we can only cancel orders that have not yet been prepared.
Noor Dika Edits reserves the right to refuse or cancel any order in cases including, but not limited to:
- Suspected fraud.
- Incorrect customer information.
- Product availability.
- Circumstances beyond our control.